The DOJ has extended the WCAG 2.1 AA deadline, but compliance is still required — and we can get you there. Click to learn more!
Most public safety websites don’t become outdated overnight. It happens gradually—small updates here, a new page there, a document upload, a quick fix to something that broke. Over time, those changes start to stack on top of each other. At a glance, the site may still look fine. The information is there, the pages load,
September 11, 2001 changed everything. For those in public safety, it’s not just a date—it’s a moment that reshaped the profession, the risks, and the responsibility that comes with it. Remembering What Was Lost On that day, 2,977 lives were taken. Among them were 343 firefighters, 60 law enforcement officers, and 2 EMS personnel, along
Before someone calls your department, visits your station, or interacts with your agency, there’s a good chance they visit your website first. That interaction becomes their first impression—whether you intended it to or not. And that impression is formed quickly. People Judge the Experience, Not the Effort Most users aren’t thinking about how your website
Law enforcement websites are expected to do a lot—provide public information, support community engagement, and act as a point of contact for services. Most sites include the right information, but the issue is how that information is presented and how easy it is to actually use. Clear Access to Critical Information When someone visits your
ADA website accessibility is no longer a future requirement—it’s already expected of public agencies. But many departments are still in the same position: the website is live, it seems to work, and accessibility hasn’t been fully addressed. That leads to a common question: what actually happens if your website isn’t ADA compliant? Most Issues Don’t
Recruitment is a challenge across public safety. Fire departments, law enforcement, EMS, and dispatch centers are all competing for the same limited pool of applicants. Most agencies recognize this. Fewer recognize the role their website plays in the problem. Interest is not always the issue. The issue is what happens after someone becomes interested. Interest
Whether you realize it or not, your website is often the first impression someone has of your department. For many people, it is the first place they go to find information, understand what you do, or decide whether to engage with your agency. And that impression is formed quickly. People Make Judgments Fast When someone
Most agencies don’t think about website accessibility until something goes wrong—someone can’t find information, a form doesn’t work, or a complaint is raised. But by that point, the issue has already existed for a while. Under ADA Title II, accessibility is not something that starts at a deadline—it is an ongoing responsibility. Legal Exposure Is
ADA website accessibility is now a defined federal requirement for public agencies. That leads to a simple question: is your website actually ready? Most departments assume it is. The site is live, it looks fine, and no one has raised an issue. But ADA readiness isn’t something you can confirm just by looking at your
Your fire department plays a crucial role in protecting your community from fire hazards and other emergencies. You are responsible for responding to emergencies, providing fire prevention education, and promoting public safety. In today’s digital age, your online presence has become just as important as your physical presence. In this article, we will discuss the
