The DOJ has extended the WCAG 2.1 AA deadline, but compliance is still required — and we can get you there. Click to learn more!
When it comes to ADA website accessibility, most agencies assume the responsibility sits entirely on their side. It’s their website, their content, and their obligation to make sure everything meets the standard. That’s only part of the picture. Your website vendor plays a direct role in how your site is built, how it functions, and
Most public safety websites don’t become outdated overnight. It happens gradually—small updates here, a new page there, a document upload, a quick fix to something that broke. Over time, those changes start to stack on top of each other. At a glance, the site may still look fine. The information is there, the pages load,
Before someone calls your department, visits your station, or interacts with your agency, there’s a good chance they visit your website first. That interaction becomes their first impression—whether you intended it to or not. And that impression is formed quickly. People Judge the Experience, Not the Effort Most users aren’t thinking about how your website
Volunteer fire departments rely on recruitment to stay operational. Most departments recognize that—but the role their website plays in that process is often overlooked. Interest isn’t always the issue. People are willing to volunteer. The problem is what happens after that interest turns into action. Interest Doesn’t Automatically Turn Into Applications Someone hears about your
Law enforcement websites are expected to do a lot—provide public information, support community engagement, and act as a point of contact for services. Most sites include the right information, but the issue is how that information is presented and how easy it is to actually use. Clear Access to Critical Information When someone visits your
ADA website accessibility is no longer a future requirement—it’s already expected of public agencies. But many departments are still in the same position: the website is live, it seems to work, and accessibility hasn’t been fully addressed. That leads to a common question: what actually happens if your website isn’t ADA compliant? Most Issues Don’t
Recruitment is a challenge across public safety. Fire departments, law enforcement, EMS, and dispatch centers are all competing for the same limited pool of applicants. Most agencies recognize this. Fewer recognize the role their website plays in the problem. Interest is not always the issue. The issue is what happens after someone becomes interested. Interest
EMS websites are often built to share information—but in real use, they need to do much more than that. They are used by the public, potential applicants, partner agencies, and internal stakeholders. When key elements are missing or difficult to access, it affects how effectively your organization communicates and operates. Clear Contact and Access Information
Most of the time, your website gets steady, predictable traffic. People check information, browse pages, and move on. But there are moments when that changes—an incident, a public notice, a sudden need for information. Traffic increases, and more people are trying to access the same content at the same time. That is when your website
Whether you realize it or not, your website is often the first impression someone has of your department. For many people, it is the first place they go to find information, understand what you do, or decide whether to engage with your agency. And that impression is formed quickly. People Make Judgments Fast When someone
