The DOJ has extended the WCAG 2.1 AA deadline, but compliance is still required — and we can get you there. Click to learn more!
Most public safety websites don’t become outdated overnight. It happens gradually—small updates here, a new page there, a document upload, a quick fix to something that broke. Over time, those changes start to stack on top of each other. At a glance, the site may still look fine. The information is there, the pages load,
September 11, 2001 changed everything. For those in public safety, it’s not just a date—it’s a moment that reshaped the profession, the risks, and the responsibility that comes with it. Remembering What Was Lost On that day, 2,977 lives were taken. Among them were 343 firefighters, 60 law enforcement officers, and 2 EMS personnel, along
Before someone calls your department, visits your station, or interacts with your agency, there’s a good chance they visit your website first. That interaction becomes their first impression—whether you intended it to or not. And that impression is formed quickly. People Judge the Experience, Not the Effort Most users aren’t thinking about how your website
Volunteer fire departments rely on recruitment to stay operational. Most departments recognize that—but the role their website plays in that process is often overlooked. Interest isn’t always the issue. People are willing to volunteer. The problem is what happens after that interest turns into action. Interest Doesn’t Automatically Turn Into Applications Someone hears about your
ADA website accessibility is no longer a future requirement—it’s already expected of public agencies. But many departments are still in the same position: the website is live, it seems to work, and accessibility hasn’t been fully addressed. That leads to a common question: what actually happens if your website isn’t ADA compliant? Most Issues Don’t
Recruitment is a challenge across public safety. Fire departments, law enforcement, EMS, and dispatch centers are all competing for the same limited pool of applicants. Most agencies recognize this. Fewer recognize the role their website plays in the problem. Interest is not always the issue. The issue is what happens after someone becomes interested. Interest
Most of the time, your website gets steady, predictable traffic. People check information, browse pages, and move on. But there are moments when that changes—an incident, a public notice, a sudden need for information. Traffic increases, and more people are trying to access the same content at the same time. That is when your website
Most fire department recruitment pages check all the boxes. They list requirements, outline the process, and provide a way to apply. But that does not mean they are working. If you are not seeing the level of interest or applications you expect, the issue is often not visibility—it is how the information is presented and
Most fire department websites look fine at a glance. Clean layout, organized menu, plenty of information. But that is not how people use your website when it actually matters. When someone is trying to find your department during a real situation—whether it is a burn permit, contact information, or public safety information—they are not browsing.
Most agencies don’t think about website accessibility until something goes wrong—someone can’t find information, a form doesn’t work, or a complaint is raised. But by that point, the issue has already existed for a while. Under ADA Title II, accessibility is not something that starts at a deadline—it is an ongoing responsibility. Legal Exposure Is
