Professional and Affordable Website Design and Creative Services

Frequently Asked Questions

Answers to all of life’s questions. Or at least those important ones about websites…

Don’t see your question? Click here to let us know so we can help out.


  1. Firefighter Owned and Operated!
    Code3 Creative is owned and operated by a union firefighter. What better way to support our fire service family than doing business with one of our own.
  2. We speak fire and website!
    I have been designing websites since 2008 and have been in the fire service since 2010. That gives me a unique advantage in that I understand both the fire side of the business and the web design side. What a perfect combintion for a fire department web design company!
  3. We take care of our own.
    As a firefighter owned and operated company, I ensure that all my clients receive the BEST customer service possible. Whether you run a fire department or are a first responder or veteran who owns their own business - I have your back like family should.

That's a great question and the simple answer is, of course - it depends on the ticket. Let me explain:

  1. Once you have submitted the support ticket either through email or a phone call, you will immediately receive a confirmation email that a ticket has been created.
  2. Once a support tech has opened and reviewed the ticket (typically within 4 hours from the time the ticket was submitted), we can determine how complex the solution will be. We will then contact you with an update on how the ticket will be resolved.
  3. Ticket resolution then typically takes 24-48 hours to complete. Upon completion, you will receive an email notifying you that the ticket has been closed. That email will also detail the resolution and any changes made to your site.

If the ticket is complex and more than 48 hours is needed, our support team will let you know. For the most part though, typical requests can be handled within the initial time period.

We accept the following payment methods:

  • All major credit cards
  • Business checks
  • Money orders

All payments are invoiced electronically with 30-day payment terms.

Web Design

We offer a wide range of web design services. Every website is different and requires different features, that is why we don't offer package deals.

Most websites we design cost between $1500 - $2000, depending on features.

All website design projects include site design and if needed, domain (.com, .org, etc) registration and hosting.

Websites that cost towards the higher end of that range typically include enhanced features like donation portals, outdoor burning modules and password-protected members areas.

The best way to start is with a Free Project Consultation that will give you a better idea of how we can help you and what it will cost. And from one firefighter to another – it is truly free and we won’t hound you if you decide not to work with us.

Click here to schedule a Free Project Consultation.

We offer unlimited help desk website and customer support. This includes email based support and 24/7 server monitoring of your website.

The Code3 Creative support desk is based in the United States and can quickly and efficiently resolve any issues that may arise. We also work with many technical partners to ensure your site stays running optimally.

A website typically takes 30 - 45 days to complete, depending on how quickly we can gather the content for the site (photos, text, documents, etc).

The quicker content can be gathered, the quicker a site can be launched.

Care Plans

Yes we do! We specialize in managing the following e-commerce platforms:

  • Shopify
  • WooCommerce
  • Easy Digital Downloads

Of course! If you are happy with the service, speed and price of your current host, there's no need to change.

If you are looking for host recommendations though, we do have some suggestions that you can find in our list of preferred hosts.

Logo Design

It depends on the type of logo services you need.

  • New Logo From Scratch
    For a brand new logo from scratch, typical costs range from $250 – $500.
  • Logo Conversion
    If you already have a logo but need a digital version created (ex: you have a patch, but can’t find the digital file for it), logo conversion typically costs between $300 – $500, depending on the complexity of the design.

Yes! Once the new logo project or logo conversion project is complete, they are yours to keep.

We will supply you with all the file formats you’ll need including:

  • JPEG and PNG
  • Vector (EPS)
  • PDF
  • Photoshop (PSD)

Most logo design projects take approximately 2 weeks. This includes new logos and logo conversions.

The first step is a consultation to determine specifics such as:

  • Colors
  • Shape
  • Any special characters or symbols you want integrated

Once the specifics are determined, our designers will begin working on ideas. You will be able to review the ideas as they are created.

A logo design project typically yields between 50 – 150 variations for you to choose from.

Emergency Assistance

Yes we can help! We offer malware cleanup in our Pro Care Plan or as one-time services under Emergency Assistance.

We highly recommend signing up for a care plan if you have malware. Not only will we clean up the malware and reboot your site, but we will also put in place robust security features to prevent it from happening again.

No worries! We offer hacked site recovery in our Pro Care Plan or as one-time services under Emergency Assistance.

We highly recommend signing up for a care plan if your site was hacked. Once we have your site fixed and re-launched, we can put in place robust security features to prevent it from happening again.